Privacy policy

Please read the following policy to understand how your personal information will be treated. This policy may change from time to time so please check back periodically.

What information about you do we collect?

The personal information we collect includes your name, address, email address, telephone number, IP address, information regarding what pages are accessed, when pages are accessed and the content of messages sent to EAC or sent through websites.

The legal basis for EAC collecting, storing and using this data has been considered to be ‘legitimate interests’. To this end we have produced a Legitimate Interests Assessment, in accordance with the General Data Protection Regulation (GDPR).

All personal data held by Elderly Accommodation Counsel (EAC) will be treated as confidential and will not be passed on to any third party without your prior consent.

How do we use your personal information?

We may use your information to:

  • communicate with you where you have requested us to do so
  • understand how you have used our website

We will only use your data to process the request you have made. We will not use your data for any other purpose unless you have given us clear permission to do so.

How can you access, amend or delete the data EAC have about you?

You have a right to ask for a copy of the information that Elderly Accommodation Counsel hold about you. We will provide this in an electronic format for free. We may charge a reasonable administration fee to provide such information in a paper format (maximum £10) or for duplicate requests. You can make your requests by contacting the web team or by writing to us at the address provided at the bottom of this page.

If the information that we hold about you is incorrect, you can contact the web team to inform them, or write to us at the address provided at the bottom of this page.

If you would like us to delete the personal data we hold about you, please contact the web team to make this request. Alternatively you can write to us at the address provided at the bottom of this page.

How long will EAC keep hold of your personal information?

We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes).

Third parties and your personal information

We will not sell or rent your personal data or information to third parties. We will not share your details or personal data with third parties for marketing purposes. We may pass your information including personal data on to trusted third-party organisations where you have given us your permission to do so; where this is done we will only give these third-parties the personal information that is necessary to deliver the service we have agreed with you.

Other important documents for users of HousingCare

Terms of Use (Terms and Conditions)